REFUND POLICY

Make sure to fully satisfy yourself before downloading or installing AnyControl in respect to the compatibility of the target device which the software is installed with. You can discuss the logical issues about the services with the customer support representatives to get professional and technical support to remove your concerns.

Refund conditions

Attention that no refund can be issued in case the reasons for a refund are completely beyond the software development control. Read the descriptions below for further information.

1. The user can only issue a refund for the primary (or First) subscription.
2. No refund request will be accepted after 3 days (72 hours) of purchasing the license.
3. Any user can issue a refund only once. 
4. The user cannot issue a refund in case of personal reasons.
5. User cannot issue a refund in case he could not access the target device, for example, the kid’s mobile phone.
6. No refund request will be entertained in case you are not able to install AnyControl app on any other operating system apart from the ones that are introduced as compatible for any feature.
7. In cases that the target device has lost connection with AnyControl due to accidental deletion, reset of phone, internet failure or any other similar reasons, the user can request for reinstallation of the same software licensed for the remaining period. AnyControl would not entertain any refund including the period lost towards re-installation.
8. It's the responsibility of the buyer to verify the application compatibility with their target user’s device before buying the license. Refunds shall not be entertained to users who purchase the application for a smartphone that is not compatible with the software. If you buy the license for an incompatible smartphone, we will pause your subscription till the time you get a compatible device.

Refund procedure

To issue a refund request you will need to login to your account and create a ticket from the support center section in your dashboard. Keep in mind that you cannot request for a refund via online chat and you need to request from your dashboard.

Once we receive your request, we will start investigating the case and decide in up to 15 business days to entertain your refund or not. In case of the refund so granted, you will be liable for 25% deduction from the refunded amount. This dedicated amount is utilized towards fees and administrative costs.

Late or missing refunds

In case your refund request is accepted but you have not received a refund yet, first keep in mind that it may take some time before your refund is officially posted, then check your account again to see if the amount is there or not.

If you have done all of this and you still have not received your refund yet, please contact us via ticket or online chat.