REFUND POLICY

1. General Conditions for Refund Requests

A refund request from the customer will be accepted exclusively if:

The performance provided by the software contradicts the key features explicitly stated on our website.

The technical issue is completely beyond the control of the software developer (as explained in Section 2).

The user has purchased a subscription for the first time (refunds are not accepted for renewals or repurchases).

Refund Condition	Time Period	Limitation
Request Deadline	Maximum of 3 days (72 hours) after the initial subscription purchase.	Requests beyond this time frame will not be reviewed.
Number of Refunds	Each user can request a refund only once.	Subsequent requests will be denied.

2. Non-Refundable Circumstances

Given the free trial period, refund requests will absolutely not be accepted in the following cases, as these issues could have been prevented or reviewed by the user:

2.1. Device Incompatibility:

If the user did not verify the compatibility of the target device (in terms of model or operating system version) with AnyControl before purchase.

If the user cannot install the program on operating systems that are not listed as compatible.

2.2. Inaccessibility and Personal Issues:

If the user requests a refund for personal reasons (such as a change of mind or lack of need for the software).

If the user cannot gain physical or technical access (such as device passwords) to the target device.

2.3. Technical Issues Beyond Developer Control:

If the target device loses connection due to accidental software deletion, phone reset, internet disconnection, unexpected updates of third-party platforms (such as WhatsApp or Telegram), or regional filtering.

2.4. Claiming Nonexistent Features:

Refund requests due to the absence of a feature that is not mentioned on our website or is outside the scope of the monitoring software’s functionality.

3. Technical Follow-Up and Compensation Process

We are committed to resolving technical issues:

Mandatory Technical Follow-Up: Before any refund is issued, the user is required to report logical service issues to the support department. Our technical team is committed to making every reasonable effort to resolve your concerns through professional follow-up.

Device Disconnection: In cases where the target device loses connection (for reasons mentioned in Section 2.3), we will not issue a refund for the lost subscription time, but you may request a reinstallation of the software for the remaining subscription period.

Subscription Freeze for Compatibility: If you purchased a subscription for an incompatible smartphone, we can freeze your subscription period until you acquire a compatible device and can use the service.

4. How to Submit and Process a Refund Request

To ensure faster processing and proper documentation, all refund requests must be submitted through the official process:

Submitting a Request: To issue a refund request, you must log into your account and create a support ticket from your dashboard. Requests submitted through live chat will not be accepted.

Processing Time: After receiving your ticket, the request will be reviewed, and a final decision—approval or rejection—will be communicated to you within a maximum of 15 business days.

Deduction Fee: In case of refund approval, 25% of the payment amount will be deducted. This deduction covers administrative expenses and banking/payment fees.

Delay in Receiving Funds: After the refund is approved, due to international banking procedures, it may take some time for the funds to be credited to your account. Please check your account first, and if there is an unusual delay, contact support for assistance.